REFUND POLICY
Thank you for purchasing outdoor products from this website. To provide you with a better shopping experience, we have established the following refund and return policy. Please read it carefully before purchasing.
- Return Request Time
If you are not satisfied with your purchase, you can submit a return request within 14 days of receiving the product. Returned products must be unused, undamaged, and retain their original packaging, labels, and all accessories. - Product Damage or Quality Issues
If the product you received is damaged during transportation or has quality issues, please contact our customer service team within 48 hours and provide relevant photos or videos as proof. After confirmation, we will arrange for a replacement, return, or refund. - Circumstances Not Eligible for Return
The following situations may not qualify for a return or refund:
The product has been used or damaged by the customer.
The product is missing its original packaging, accessories, or labels.
The return request period has expired.
The product page indicates that it is not eligible for return.
- Return Process
To apply for a return, please submit a return request through website customer service or email. After receiving confirmation of the return, we will provide you with detailed return instructions. Items returned without confirmation may not be processed. - Refund Processing Time
After we receive and inspect the returned item, the refund will be completed within 5 business days and will be credited to your original payment method. The exact arrival time may vary depending on the processing time of the bank or payment platform. - Return Shipping Costs
If the return is due to product quality issues or shipping damage, we will bear the return shipping costs; if the return is for personal reasons, the buyer will be responsible for the return shipping costs. - Return Address
Return Address: 141-30 84TH DR JAMAICA, NY 11435
Before sending out the returned item, please contact customer service to confirm the return information to ensure your return can be processed smoothly.
Important Note
We reserve the right to update or modify this refund and return policy without prior notice. Your continued use of this website indicates your agreement to these policy terms.
